Community Safety at GlutenChat
GlutenChat is a community built on trust, accuracy, and compassion. Our safety guidelines exist to protect every member — especially when it comes to food safety information that can directly affect people's health.
Our Core Safety Principles
1. Medical Accuracy First
When sharing information about gluten safety, cross-contamination, or medical topics, please ensure your information is accurate and based on reliable sources. Misinformation about gluten safety can cause serious harm to people with celiac disease. If you're unsure, say so — and encourage others to verify with their healthcare provider.
2. Respect Individual Sensitivity Levels
Celiac disease and gluten sensitivity exist on a spectrum. What works for one person may not work for another. Never pressure members to eat foods they're uncomfortable with, dismiss their concerns as excessive, or suggest that someone is "too sensitive."
3. Restaurant Review Standards
When reviewing restaurants, please be specific and helpful:
- Does the restaurant have a dedicated gluten-free fryer?
- How knowledgeable was the staff about celiac disease?
- Did you experience any symptoms after eating there?
- Is this a dedicated GF facility or a mainstream restaurant with GF options?
4. No Medical Advice
Members may share personal experiences, but no one on GlutenChat should provide medical diagnoses, tell others to start or stop medications, or recommend specific treatments. Always encourage members to consult a qualified healthcare professional.
5. Be Kind to the Newly Diagnosed
Being diagnosed with celiac disease or gluten sensitivity can be overwhelming and emotional. Please be patient, supportive, and non-judgmental with new members. We were all beginners once.
6. No Bullying or Harassment
GlutenChat has zero tolerance for bullying, harassment, or personal attacks. Disagreements about gluten science are welcome — personal attacks are not.
Reporting Harmful Content
Use the "Report" button on any post or contact our moderation team at safety@glutenchat.com. We review all reports within 24 hours.
Zero Tolerance Violations
The following will result in immediate account suspension:
- Deliberately spreading false information about gluten safety
- Bullying or harassing members
- Spam or commercial solicitation without permission
- Impersonating other members or medical professionals